To determine whether you will clean up the area yourself or hire water damage restoration experts, the first thing you want to do is to evaluate the situation and consider a few of the following factors:
Water Volume
If your home is experiencing a small or moderate amount of water, you can typically manage it on your own if you have the proper tools. However, if there is significant flooding that is not going away despite your efforts, it might be best to call a professional.
If your neighborhood is recovering from a natural disaster or large flood, and your home has suffered significant damage, it may not be the time for a DIY project. Follow the instructions from your local disaster relief authorities and leave these repairs to the experts.
Source of Damage
Before you dive into water damage restoration, you need to discover where the water is coming from. There are three types of water you need to look out for when you have a flooding issue in your home.
- Clean water: From rain or leaky pipes, this water does not contain harmful chemicals and is safe to handle yourself.
- Gray water: Leaking from appliances like your dishwasher, toilet, or washing machine gray water may be slightly contaminated. With the proper precautions, you can clean this yourself.
- Blackwater: The most harmful type of water, blackwater comes from the sewer or flooding from a nearby water source such as a river. It often contains health hazards and is unsafe to handle.
Damage Level
Lastly, you’ll want to assess the level of damage. Light damage can often be handled by the homeowner, however, significant damage can be hazardous and dangerous to repair without the help of a professional. For example, if flooding on an upper level has seeped through the floor onto the ceiling, the damage is beyond your ability to safely restore.
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What to consider when choosing a fire and damage restoration company
Certified experts
It is imperative to make certain that the company in question has all the required state and local certifications to complete the restoration job. These certifications should also be up-to-date.
• Certification: Look for credentials from the Institute of Inspection, Cleaning and Restoration Certification, also known as the IICRC, for well-trained fire and water damage experts.
• Sub-certifications: The IICRC has additional specializations such as mold remediation or structural and commercial Drying. Ask the company for details about their sub-certifications.
• Restoration vs. reconstruction: Note that the IICRC refers to restoration, not reconstruction. If the damage is to severe that contractors are required to partially or completely rebuild/reconstruct properties, make sure that they have all the proper local licenses and certifications necessary.
Experience
Every disaster is unique and requires the utmost care. If a company begins operating from the wrong starting assumptions, it can prolong or completely derail the restoration project unnecessarily.
• Relevant experience: Make sure that the company providing restoration has dealt with many previous situations that are similar to the current task at hand. For example, standing water from a flood could become contaminated with chemicals or substances that make it a biohazard. Make sure the company knows what they are dealing with before they come out to avoid added confusion that slows down the job.
• Comprehensive evaluations: Don't hold back any information. Even details that don't seem to be significant initially can greatly impact the company's professional evaluation of the restoration requirements or the extent of structural damage.
Asset protection
Different kinds of materials - such as furniture, computers, floors, etc. - require different treatments under very specific timetables.
• High-priority assets: Decide which assets have the highest priority and then look for the company that specializes in that particular area.
• Practicality: Replacing property or recreating data may be less expensive than restoration. Don't compromise your practicality.
• Pre-inspection reports: Some types of leases require a pre-inspection report by qualified restoration personnel to establish insurability levels.
Time to recovery
Hours, and sometimes minutes, can make all the difference in what is recoverable. Make sure the company will be ready the moment disaster strikes.
• Rapid response: The first few hours after a disaster can make all the difference in terms of what is recoverable. Look for rapid response times. Also critical, is advice on what to do immediately and what needs attention within the first 24 hours.
• Schedules: Look for a company that can give a full, detailed schedule of steps that they will need to perform before an estimated completion date.
• Variable costs: Be prepared for costs to vary greatly based on factors that aren't obvious at first, such as structural damage and the extent of smoke damage.
Storage facilities
Some restoration companies offer storage facilities. Find out how much space the company has to house your undamaged assets and what their storage rates are.
• Storage conditions: Make sure that storage facilities are nearby and adequate in terms of factors like temperature control and security.
• Packing services: Ask if they provide packing services, which means that they can thoroughly clean property before packing it up and putting it into the company's storage facility.
• Record keeping: Make sure to take photographic records of the condition of your property before it goes into storage.
Referrals
Ask for names of commercial or governmental agencies that the company has worked for and look for referrals.
• Referral limitations: Don't discount a company just because its referrals aren't perfect. Some items simply aren't restorable, and that fact creates disappointment.